Privacy Policy

Overview

KoldOps LLC ("KoldOps," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website koldops.com and use our services.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you fill out our contact form, take the Operations Readiness Assessment, or otherwise communicate with us. This may include your name, email address, company name, and any message content you submit.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns through Google Analytics, including your IP address (anonymized), browser type, operating system, referring URLs, pages viewed, and time spent on pages. This data is collected in aggregate and is not used to personally identify you.

How We Use Your Information

We use collected information to respond to your inquiries, deliver our AI automation and workflow services, improve our website and user experience, send relevant communications about our services (only when you've opted in or contacted us), and comply with legal obligations.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting our business (such as analytics providers and email services), provided they agree to keep this information confidential. We may also disclose information if required by law or to protect the rights, property, or safety of KoldOps, our clients, or others.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions and assessment results are retained for the duration of our business relationship and a reasonable period thereafter.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure.

Cookies and Tracking

Our website uses Google Analytics to understand how visitors interact with our site. Google Analytics uses cookies. Small text files placed on your device. To collect standard usage information. You can control cookie preferences through your browser settings. We do not use cookies for advertising or retargeting purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise any of these rights, please contact us at kol@koldops.com.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website after any changes indicates your acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy, contact us at:

KoldOps LLC
Knoxville, Tennessee
kol@koldops.com